Terms of service.

Welcome to Skyhawk 360. These Terms of Service ("Terms") govern your purchase and use of our CCTV camera system and related installation services. By engaging our services, you agree to be bound by these Terms.

1. Product & Service Overview

Skyhawk 360 provides residential and commercial CCTV security systems that include HD IP cameras, an NVR unit, and full installation services. All products are sold as a bundled one-time purchase with installation included.

2. Consultation & Estimates

We offer a free initial consultation to assess your security needs. Following the assessment, a detailed estimate will be provided outlining product recommendations and total pricing. Estimates are valid for 14 days.

3. Payment Terms

  • A 50% payment is required upfront via Interac e-Transfer to confirm your booking.

  • The remaining 50% is due immediately upon completion of installation.

  • Installation dates will only be confirmed once the initial payment is received.

4. Cancellation, Returns & Refunds

Due to the nature of our custom-installed systems:

  • No cancellations, returns, or refunds will be accepted once the deposit is made.

  • All sales are final. Clients are encouraged to review the estimate and product details carefully before making payment.

5. Installation

Installation includes setup of all cameras, the NVR unit, mobile app connection, and a basic walk-through of the system. Installations are typically completed within a week of consultation, subject to scheduling availability.

6. System Use & Maintenance

You are responsible for maintaining the system post-installation. We offer troubleshooting guidance, but ongoing technical support or upgrades may be subject to additional fees.

7. Limitation of Liability

Skyhawk 360 is not liable for any losses, damages, or legal claims arising from misuse of the system, third-party tampering, or internet connectivity issues affecting remote access.

8. Privacy

All client information is handled confidentially and used only for service delivery, communication, and support.

9. Contact Us

For questions or support, contact:

Skyhawk 360
2728 Hopewell Place NE
Calgary, AB
📧 hello@skyhawk360.ca
📞 (403) 667-9222